World Library  
Flag as Inappropriate
Email this Article


Article Id: WHEBN0016791063
Reproduction Date:

Title: TeleTech  
Author: World Heritage Encyclopedia
Language: English
Subject: LaunchSquad, List of call centre companies, Uniontown Mall, Offshoring, U.P.–Ayala Land TechnoHub
Publisher: World Heritage Encyclopedia


Traded as NASDAQ: TTEC
Industry Business Process Outsourcing
Founded 1982
Headquarters Englewood, Colorado, United States
Number of locations
14 countries
Area served
Key people
Kenneth D. Tuchman
- Chairman and CEO
Revenue Increase 1.24 billion USD[1] (2014)

TeleTech Holdings, Inc. (NASDAQ: TTEC) is a global business process outsourcing company headquartered in Englewood, Colorado.Founded by Kenneth D. Tuchman in 1982, the company provides customer strategy, analytics-driven and technology-enabled customer engagement management solutions.[2]

The company serves more than 250 global clients across various industries, including the automotive, communications, financial services, government, healthcare, logistics, media and entertainment, retail, technology, travel and transportation industries. As of 2015, TeleTech had 46,000 employees delivering services across 80 countries.[1]


The company was founded in 1982 by current chairman and CEO, Ken Tushman.[3] In 1986, the company moved operations into a small building in Sherman Oaks, California. By 1995, it had added call centers in other states. In 1996 it completed its IPO.[4] That same year, its global workforce grew by more than 300 percent.[5]

The company has continued to expand, and as of 2013, it had operations in 14 countries on five continents. Nine of these countries provide services for onshore clients including the U.S., Australia, Brazil, Germany, Ghana, Ireland, New Zealand, South Africa and the United Kingdom. The other five countries provide services, partially or entirely, for offshore clients including Argentina, Canada, Costa Rica, Mexico and the Philippines.[2]

In 2010, TeleTech acquired an 80 percent stake in Peppers & Rogers Group,[6] a customer experience thought leadership and management consulting firm. In 2011, it acquired the integrated contact solutions business unit of eLoyalty Corporation.[7] In 2012, TeleTech acquired iKnowtion,[8] a marketing analytics firm, and it acquired Guidon Performance Solutions and its wholly owned subsidiary Synovation Health Collaborative.[9] In 2013, it acquired Technology Solutions Group, Inc.[10] and WebMetro, an Internet marketing company. In 2014, TeleTech acquired Sofica, a leading customer management services company based in Bulgaria,[2] and it acquired rogenSi, a global provider of sales and leadership performance training and applied leadership consulting services.[11]


  1. ^ a b
  2. ^ a b c
  3. ^ TeleTech, "TelTech History", "TeleTech", 2012-08027
  4. ^
  5. ^
  6. ^ Retrieved 2012-08-27
  7. ^ Tech News Retrieved 2012-08-27
  8. ^ Retrieved 2012-08-27
  9. ^ Denver Business Journal. Retrieved 2013-02-06
  10. ^ NASDAQ. Retrieved 2013-02-06
  11. ^

External links

  • Official Website
  • TeleTech Holdings at Reuters
This article was sourced from Creative Commons Attribution-ShareAlike License; additional terms may apply. World Heritage Encyclopedia content is assembled from numerous content providers, Open Access Publishing, and in compliance with The Fair Access to Science and Technology Research Act (FASTR), Wikimedia Foundation, Inc., Public Library of Science, The Encyclopedia of Life, Open Book Publishers (OBP), PubMed, U.S. National Library of Medicine, National Center for Biotechnology Information, U.S. National Library of Medicine, National Institutes of Health (NIH), U.S. Department of Health & Human Services, and, which sources content from all federal, state, local, tribal, and territorial government publication portals (.gov, .mil, .edu). Funding for and content contributors is made possible from the U.S. Congress, E-Government Act of 2002.
Crowd sourced content that is contributed to World Heritage Encyclopedia is peer reviewed and edited by our editorial staff to ensure quality scholarly research articles.
By using this site, you agree to the Terms of Use and Privacy Policy. World Heritage Encyclopedia™ is a registered trademark of the World Public Library Association, a non-profit organization.

Copyright © World Library Foundation. All rights reserved. eBooks from World eBook Library are sponsored by the World Library Foundation,
a 501c(4) Member's Support Non-Profit Organization, and is NOT affiliated with any governmental agency or department.